Drakaris Casino Privacy Policy – Your Data, Your Rules

Privacy policies tend to read like they were written to protect the casino, not the player. We've written this one the other way around. Our goal is to tell you plainly what information we hold, why we hold it, and what you can do with it at any time. No buried clauses. No vague language that leaves you guessing.

We take our obligations under applicable privacy frameworks seriously, including the standards aligned with the Australian Privacy Act 1988. When you create a Drakaris account, you're trusting us with personal information — and we intend to earn that trust every day you're here.

We collect only what we need to run your account properly, process your payments, and comply with our legal obligations. Nothing more.

Your date of birth is collected at registration and verified during the KYC process. This is non-negotiable — Australian regulations require us to confirm that every player is 18 or over before real-money play can begin. We take that seriously, and the check runs before any deposit is processed.

Every piece of data we hold has a specific purpose. We don't collect information as a precaution or keep things on file indefinitely without a reason.

We do not use your data to make automated decisions that could significantly affect your rights without appropriate human review. If something important happens on your account — a security flag, a verification issue — a real person is involved in the process.

When you deposit, withdraw, or use a promotional offer, we record the details of that transaction. This is standard practice across all licensed gaming operations and serves a specific protective function.

Your transaction history may include:

• Deposit values and timestamps
• Withdrawal requests and processing status
• Bonus activations and wagering progress
• Balance movements associated with your account

These records protect you as much as they protect us. If a transaction ever goes wrong — a deposit that doesn't land, a withdrawal that stalls — your transaction history is the document that resolves it. We keep it, and you can request a copy of it at any time.

We do not sell your personal information. That is not a qualified statement — it is absolute. No third party receives your data in exchange for payment, and no advertiser has access to your account information.

Sharing happens only where it is necessary to deliver a service you're already using:

Every partner that handles personal data on our behalf is bound by data protection requirements. They use your information only for the purpose it was shared, and they're not permitted to retain it beyond what that purpose requires.

Some data has a defined retention period set by law. Gaming operators are required to hold certain records — financial transaction histories in particular — for a specified number of years under anti-money laundering and financial compliance frameworks.

When the retention period expires and there is no legal reason to keep the data, it is deleted. We don't hold information indefinitely because it might be useful one day.

You retain control of your personal information at every stage of your Drakaris account. At any point, you can contact our support team to:

• Access — Request a copy of the personal data we hold about you
• Correct — Ask us to fix any information that is inaccurate or out of date
• Delete — Request erasure of data where there is no legal obligation to retain it
• Restrict — Limit how certain data is used while a request is being reviewed
• Transfer — Receive your data in a portable format if you want to move it elsewhere
• Unsubscribe — Opt out of marketing communications at any time, immediately effective

Requests are handled through your registered account. Our support team will confirm receipt and respond within a reasonable timeframe. We will not ask you to justify a request for your own data.

We use cookies to keep your session running smoothly and to understand how the site performs across different devices and browsers.

Cookies on Drakaris handle:

• Keeping you logged in across a session
• Storing display preferences
• Measuring page performance and load times
• Aggregated usage analysis to improve navigation

You can manage cookie preferences through your browser settings. Blocking all cookies may affect how certain parts of the account function — session cookies in particular are needed to keep you logged in. Marketing cookies can be disabled without affecting core functionality.

We apply technical and organisational security measures designed to reduce the risk of unauthorised access, data loss, or misuse.

Our security practices include:

• Encryption of sensitive data in transit and at rest
• Restricted internal access — only staff who need your data to do their job can see it
• Confidentiality obligations for all personnel handling personal information
• Ongoing monitoring for threats and anomalies

If a security incident occurs that affects your personal data and meets the threshold for notification under applicable law, we will inform you through the contact details on your account and take the required steps under the relevant framework.

Privacy rules evolve. Laws change, our services develop, and our data handling practices may need to reflect those changes. When we update this policy in a way that materially affects how your data is used, we'll notify you through the email address or phone number associated with your account before the change takes effect.

The most current version of this policy is always available on this page. If something changed and you want to understand what, contact support and we'll walk you through it.